Shipping and Handling
When can I expect my order?
All orders ship within 3 - 5 business days from Rolling Buddies. Unless there is a special situation or sale.
When will my Adaptive Jacket arrive?
Due to an overwhelming demand we are currently 7-10 business days until shipping.
When will my Halloween Costume ship on the 40% discount?
All orders placed in the month of September receiving the 40% discount will ship the first week of October. If the costume needs to ship before then customer MUST pay for express shipping. If free shipping is selected Rolling Buddies will assume you want delivery the first week of October.
When will my subscription ship for Accent Panels?
All orders ship within 3 business days from Rolling Buddies. After your first month your order will ship from Rolling Buddies your order date monthly. For example if you order on the 15th of the month your first order will ship on the 18th and every other order will ship on the 15th.
When will my subscription ship for Halloween Costumes & Accent Panels?
All orders ship within 3 business days from Rolling Buddies. After your first month your order will ship from Rolling Buddies on your order date monthly. For example if you order on the 15th of the month your first order will ship on the 18th and every other order will ship on the 15th. This excludes the Halloween costumes which will always ship on October 10th.
What are my shipping options?
Rolling Buddies offers three shipping options. USPS Flat Rate shipping which is the method of shipping for our accent panels. USPS Priority for our Dress Up Costume orders due to size. We also offer USPS Express shipping on all our products if you would like it faster than ground shipping. We also do have the option for expedited shipping for an up charge with either UPS or Fedex. Currently, we reserve the right to select the carrier for your shipment. All shipments are insured.
What qualifies for free shipping?
We provide free first class mail shipping on all orders shipped inside the United States that are at least $50, and there's never a charge for orders shipped to APO and FPO addresses regardless of the value.
What countries do we ship to?
We currently only ship throughout the United States and Canada. However, if you are outside the US and would like to purchase our products please email customer service at firstname.lastname@example.org